FREQUENTLY ASKED QUESTIONS

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What is DocDoctor?

DocDoctor is a team of Canadian professional writers and editors based in Ottawa and Toronto that specializes in Resume writing services. We offer a simple, seamless process for having your application documents (Resume and/ or Cover Letter) written.

We do this by:

●  Offering timely, same-day responses: we are speedy, and work to respond to your emails as soon as possible (typically within the hour), in addition to offering the opportunity to schedule free phone consultations with your editor at times that work for you (including after hours).

●  Matching you with one writer for the entire process: your writer will gather your job experience and related information, as well as all of your specific requests to ensure that your Resume is tailored to your exact specifications. We do not "bounce" clients between different writers, editors, and administrators: the same person who takes your order will write your documents and provide all necessary revision support.

●  Guaranteeing 100% Confidentiality: all communications are securely encrypted and protected. Your file is only worked on by one writer and never shared publicly or with anyone other than that dedicated professional.

●  Providing responsive revision support: once you receive your document, your writer can make any changes requested at no additional charge (ie. 2nd draft, 3rd draft, etc.). No document is marked as complete until you are satisfied.

How Does DocDoctor Improve My Resume and/ or Cover Letter?

A member of the DocDoctor team will write your Resume and Cover Letter either as:

● General documents (specific to your skills and competencies, and based on your experience, but open to be used widely and tailored easily), or 

● Specific documents (tailored to one particular candidacy/ application). 

Once you provide your specific requirements, along with your existing Resume and any other specific information, your writer will produce a brand-new document from scratch. If you do not have an existing Resume, no worries! We can send you a brief outline of the specific information we would require (just the basics) to write a new one for you.

Your new document will:

● Be professionally written, to present you in the best possible light

● Effectively address your suitability for a specific position or be ready for general applications

● Be formatted correctly and optimized for Applicant Tracking Systems (ATS)

● Be delivered in PDF (finalized) and Word (editable) formats

Who Uses DocDoctor Services?

We are a 100% Canadian team that regularly writes Resumes and application packages for a wide range of industries, groups, and individuals, including: students, professionals (lawyers, doctors, accountants, financial advisors, etc.), trade workers, immigrants, recent graduates, executives, and many more types of clients. 

We specialize in:

●  Resumes, Cover Letters, and ghost-writing Screening Question Answers for Federal Public Service and Federal Government employees and applicants, as well as Provincial Government and Municipal Public Service postings. 

●  Resumes for Immigrants, Temporary Residents, and Foreign Workers seeking Canadian employment.

●  Applications for Graduate Students, Doctoral Students, and Professional Studies (including Masters programs, Law School, Medical School, Engineering Programs, and more).

Have a look at our Past Clients page for a more complete listing of the types of clients and applicants that we have provided Resume and Cover Letter service to in the past. 

Why Choose DocDoctor?

Here’s why DocDoctor is your best choice for your Resume, Cover Letter and Technical Writing projects:

1.  We Are Canada’s Top-Rated Resume Writing Service for a Reason

It is important for your Resume writer to understand Canadian writing styles, customs, hiring processes, and application document conventions. We are 100% Canadian (Ottawa-based) and locally owned and operated. Many other “Resume companies” are based in faraway lands, or may offshore their writing to workers overseas. Instead...trust DocDoctor for expert documents, timely Resume services, and outstanding customer service from local professionals. We are A+ Rated by the Better Business Bureau (BBB) and also are the highest rated Canadian Resume Writing Service based on hundreds of independent third-party reviews.

2.  DocDoctor Resumes Are ATS Optimized

All Resumes that we produce are formatted to successfully run through Applicant Tracking Systems. Without ATS optimization, your Resume may not be properly read by scanning software and algorithms that many employers accepting applications online today are using, and this may result in your otherwise qualified Resume not being included in the list of “scored” candidates for the hiring manager to manually review. There is no extra charge for this essential feature with DocDoctor, whereas many other services feature this as an "add-on" or do not include this service at all.

3.  When You Work With DocDoctor, You Are Matched With One Writer

Your single, dedicated writer/ editor works with you through the entire process, and is available for questions, phone consultations, and timely revision support. Your Resume writer will also take time to do background research on your prospective employer. Web-based writing services typically have you ‘order’ your Resume online and receive your files online, with very limited communication. This is not what you should expect from people who you are trusting with your Resume and future career aspirations. Our team prides itself on customer service, and are always accessible, including after your order is complete with a free post-order revision period.

4. DocDoctor Is A Professional, Secure Service

All correspondence and documents that are sent to DocDoctor are secure and encrypted. We do not publish or share any of our files or client information, and at the conclusion of every file, clients have the option of requesting that their files be deleted entirely if they do not wish for them to remain on file for future potential revisions. 

DocDoctor Is Canada's Top-Rated Resume Writing Service. What Does This Mean?

DocDoctor has received hundreds of 5-Star Google Reviews from real, independent clients who have been highly satisfied with the quality of their documents and the responsiveness, knowledgeability, and overall professionalism of our team. Our reviews aren’t simply “stars” on our own website, but rather, are public, third-party, independently reviews which contain lots of details about specific client experiences. No other service in Canada offers this level of transparency into the quality of their services.  

DocDoctor has also achieved an A+ Rating by The Better Business Bureau based on their independent assessment of our Customer Service information, ratings, and processes. This is a non-sponsored rating done independently by the BBB, based on available public information and customer feedback, to provide a rating on how companies interact with their customers.

Find out why thousands of clients trust their application documents and future career aspirations to DocDoctor by contacting us today!

How Do I Pay For My Order?

Once you email or call to request an order, we will email you a custom invoice that can be paid online. We require payment at the time the order is placed (i.e. before we begin work on your new documents). You will be provided with a receipt for your payment the moment it is made, as well as a second confirmation/ order timeline e-mail from your writer shortly after your payment is processed (or on the next business day if after hours).

What Types Of Payment Are Accepted?

We accept payment by Credit Card payments (VISA, Mastercard, and Apple Pay). We also accept Interac eTransfers from Canadian Banking Institutions. Please send your request by e-mail (using our Contact Page), and an Editor will respond promptly and create a custom digital invoice for your order, which can be quickly, securely, and easily paid on your computer, mobile device, or tablet. 

How Long Will It Take To Receive My Files?

Our STANDARD turnaround time is 7-10 Business Days, counted from the day after you place your order and provide payment (i.e. a “clean” day, with work beginning on the next business day). “Business Day” refers to any weekday during normal business hours (i.e. 9:30am- 5:30pm), not including any day recognized as Statutory Holidays.

We also offer Express Service delivery options, which include SAME Business Day, ONE Business Day, or TWO Business Day services for those who require their documents sooner than the STANDARD delivery timeline. Your assigned writer will confirm that your requested turn-around-time can be accommodated before your order is submitted.

You can expect your documents to arrive on or before your guaranteed delivery date, by End of DAY (i.e. 11:59 PM). Please note that the date of payment/ order submission is not included in the delivery turnaround time calculation (work begins on the next business day), nor are delays in receiving client revision request responses.

What Are Government Screening Questions?

Many federal, provincial, and municipal government job postings will require applicants to answer a sequence of short-answer questions that will directly ask you about your relevant skills, experience, competencies, and/ or technical knowledge required for that position. 

Screening questions help government hiring agencies to quickly determine which applicants are qualified for a position, and are often the “main” document used to assess candidates (with Resumes being the secondary or “backup” document). The questions usually operate on a points system, with specific answers awarding higher points than others. If your total score (after answering all of the screening questions) falls below a set number, your application will not be sent to the hiring managers and you will not be considered for the position (i.e. you will be “screened out”).

How Can I See If My Job Posting Requires Screening Questions?

To determine if your job posting requires you to answer screening questions, review the direct posting and the listed requirements for applying. Typically, in the middle of the posting there will be a section entitled ‘Essential Qualifications’ that clearly states that you MUST answer the following experience questions in order to be considered for the job. There is often a second section below that lists a number of other qualification questions and indicates that you should answer any of those questions that apply to you as they may or will also be considered as part of the application.

One important thing to note is that some postings ask only for a Resume, while other postings require a Resume and a Cover Letter. Just because a posting only asks for a Resume does not necessarily mean that you will not have to answer screening questions on the online job application portal where you go to submit your application. Similarly, if a cover letter is asked for, often-times the best practice is to answer those screening questions and qualifications directly within the cover letter itself if the online application portal for that particular posting allows you to upload multiple documents.

The easiest way to know exactly what is required after reading the posting is to log in to the application portal where you will go to submit your information. There, you will clearly see exactly what must be attached, uploaded, and/ or answered in form-field boxes online. If your posting only asks for a Resume and Cover Letter, you will not need to answer screening questions. If you are unsure, you can always send your posting in to us to review, at no charge, to help you understand what may be required.

What Is Your “Government Screening Question Answer Service”?

If you order this service, an experienced senior member of our team will provide you with custom-written answers for your specific screening questions, qualification questions, or competency/ asset assessments, based on the information that you provide. During your application, you will be able to upload these answers into the online application portal, either as a full document or individually into the form-fields. 

How Many Screening Question Answers Are Included in 1 Page of Writing?

Each page of custom-tailored answers for federal government screening questions includes 3-4 questions (depending on the length of answer required). Additional pages needed beyond the included 1st page are available at an additional charge per page requested or needed.

Each question should always have at least one clear example to qualify your answer, however sometimes it is more appropriate to have two or more examples, written in the specific format required by the particular level of government application. A quote regarding the estimated length that you will need will be discussed with your writer ahead of placing an order for the Screening Question Answer service.

What Format Will Screening Questions Be In?

We prepare screening question answers in WORD format and perform all necessary revisions in that same format. We deliver completed answers in Word format. So, all you have to do is copy and paste the ready-to-go content into the online application portal’s form fields.