We don't want you to be overwhelmed with the process of writing your documents---that's precisely why we are here! Browse the list below of common client questions to find more information on our services, best practices for Resume writing, and why we are Canada's Top-Rated Resume Writing Service!
Process and General Resume Questions
Ordering, Payment, and Timelines
What is DocDoctor?
DocDoctor is a team of Canadian professional writers and editors based in Ottawa and Toronto that specializes in Resume writing services. We offer a simple, seamless process for having your application documents (Resume and/ or Cover Letter) written.
We do this by:
● Offering timely, same-day responses: we are speedy, and work to respond to your emails as soon as possible (typically within the hour), in addition to offering the opportunity to schedule free phone consultations with your editor at times that work for you (including after hours).
● Matching you with one writer for the entire process: your writer will gather your job experience and related information, as well as all of your specific requests to ensure that your Resume is tailored to your exact specifications. We do not "bounce" clients between different writers, editors, and administrators: the same person who takes your order will write your documents and provide all necessary revision support.
● Guaranteeing 100% Confidentiality: all communications are securely encrypted and protected. Your file is only worked on by one writer and never shared publicly or with anyone other than that dedicated professional.
● Providing responsive revision support: once you receive your document, your writer can make any changes requested at no additional charge (ie. 2nd draft, 3rd draft, etc.). No document is marked as complete until you are satisfied.
How Does DocDoctor Improve My Resume and/ or Cover Letter?
A member of the DocDoctor team will write your Resume and Cover Letter either as:
● General documents (specific to your skills and competencies, and based on your experience, but open to be used widely and tailored easily), or
● Specific documents (tailored to one particular candidacy/ application).
Once you provide your specific requirements, along with your existing Resume and any other specific information, your writer will produce a brand-new document from scratch. If you do not have an existing Resume, no worries! We can send you a brief outline of the specific information we would require (just the basics) to write a new one for you.
Your new document will:
● Be professionally written, to present you in the best possible light
● Effectively address your suitability for a specific position or be ready for general applications
● Be formatted correctly and optimized for Applicant Tracking Systems (ATS)
● Be delivered in PDF (finalized) and Word (editable) formats
Who Uses DocDoctor Services?
We are a 100% Canadian team that regularly writes Resumes and application packages for a wide range of industries, groups, and individuals, including: students, professionals (lawyers, doctors, accountants, financial advisors, etc.), trade workers, immigrants, recent graduates, executives, and many more types of clients.
We specialize in:
● Resumes, Cover Letters, and ghost-writing Screening Question Answers for Federal Public Service and Federal Government employees and applicants, as well as Provincial Government and Municipal Public Service postings.
● Resumes for Immigrants, Temporary Residents, and Foreign Workers seeking Canadian employment.
● Applications for Graduate Students, Doctoral Students, and Professional Studies (including Masters programs, Law School, Medical School, Engineering Programs, and more).
Have a look at our Past Clients page for a more complete listing of the types of clients and applicants that we have provided Resume and Cover Letter service to in the past.
Why Choose DocDoctor?
Here’s why DocDoctor is your best choice for your Resume, Cover Letter and Technical Writing projects:
1. We Are Canada’s Top-Rated Resume Writing Service for a Reason
It is important for your Resume writer to understand Canadian writing styles, customs, hiring processes, and application document conventions. We are 100% Canadian (Ottawa-based) and locally owned and operated. Many other “Resume companies” are based in faraway lands, or may offshore their writing to workers overseas. Instead...trust DocDoctor for expert documents, timely Resume services, and outstanding customer service from local professionals. We are A+ Rated by the Better Business Bureau (BBB) and also are the highest rated Canadian Resume Writing Service based on hundreds of independent third-party reviews.
2. DocDoctor Resumes Are ATS Optimized
All Resumes that we produce are formatted to successfully run through Applicant Tracking Systems. Without ATS optimization, your Resume may not be properly read by scanning software and algorithms that many employers accepting applications online today are using, and this may result in your otherwise qualified Resume not being included in the list of “scored” candidates for the hiring manager to manually review. There is no extra charge for this essential feature with DocDoctor, whereas many other services feature this as an "add-on" or do not include this service at all.
3. When You Work With DocDoctor, You Are Matched With One Writer
Your single, dedicated writer/ editor works with you through the entire process, and is available for questions, phone consultations, and timely revision support. Your Resume writer will also take time to do background research on your prospective employer. Web-based writing services typically have you ‘order’ your Resume online and receive your files online, with very limited communication. This is not what you should expect from people who you are trusting with your Resume and future career aspirations. Our team prides itself on customer service, and are always accessible, including after your order is complete with a free post-order revision period.
4. DocDoctor Is A Professional, Secure Service
All correspondence and documents that are sent to DocDoctor are secure and encrypted. We do not publish or share any of our files or client information, and at the conclusion of every file, clients have the option of requesting that their files be deleted entirely if they do not wish for them to remain on file for future potential revisions.
DocDoctor Is Canada's Top-Rated Resume Writing Service. What Does This Mean?
DocDoctor has received hundreds of 5-Star Google Reviews from real, independent clients who have been highly satisfied with the quality of their documents and the responsiveness, knowledgeability, and overall professionalism of our team. Our reviews aren’t simply “stars” on our own website, but rather, are public, third-party, independently reviews which contain lots of details about specific client experiences. No other service in Canada offers this level of transparency into the quality of their services.
DocDoctor has also achieved an A+ Rating by The Better Business Bureau based on their independent assessment of our Customer Service information, ratings, and processes. This is a non-sponsored rating done independently by the BBB, based on available public information and customer feedback, to provide a rating on how companies interact with their customers.
Find out why thousands of clients trust their application documents and future career aspirations to DocDoctor by contacting us today!
How Does It Work?
1. Order Your Package
Choose the service or package that works best for you from our Full Suite of Services. Then, send us an email with your name and selection to initiate your order request.
2. Ask Questions, Send Us Your Documents
After we receive your order, we will send you a custom invoice and request for your information and documents to be submitted. Here, you can review your order and make any changes to the documents or delivery options you want. You can also request to speak with an editor/ writer at this point, prior to placing an order, to clarify any further questions that you may have.
3. Receive Completed Documents
Once your documents are completed (our standard turn-around time is 7-10 business days, but documents can be completed in as little as 12-24 hours with one of our Express delivery options), you will receive your documents in Word and PDF formats, labelled as a “draft” to allow you the opportunity to review and request any revisions.
4. Review and Complete
All of our work is backed by our 100% satisfaction guarantee. Once you receive your order, you will have up to 60 days to review and request changes to your document at no additional charge. Your document is complete only when you are satisfied with it, so if that takes 1 subsequent draft/ round of revision, 3 rounds, 5 rounds, etc. we will do this until you are happy with your new on-paper representation of yourself.
How Will I Communicate With My Resume Writer?
After you send us an email or call, you will be matched with a dedicated Resume writer. Our writers strive to be as responsive as possible (usually within the hour) and always work to respond to all inquiries within the same business day, and all revision requests within 1-2 Business Days. That same writer will be available throughout the entire process for any questions you may have.
Is There A Cost For Phone Consultations?
There is no cost to have a phone consultation with one of our writers before your order or with your dedicated writer during the writing process. We are available during business hours, and can even schedule calls after hours if that works better for your schedule.
Can DocDoctor Review My Existing Resume?
DocDoctor can indeed review your existing Resume, at no charge, to determine how we might be able to help you and improve the document. If it is already correctly formatted, ATS optimized and written well, we may simply suggest a few changes for you to make on your own, or may suggest one of our basic editing options. Most of the time, however, the best value is to go with our Full-Service Resume Writing option, which is a flat-fee and includes editing, rewriting, formatting, and the production of a brand new document (not simply “touching up” yours and giving it back to you).
What Do I Need To Provide To My Resume Writer To Get Started?
Upon ordering and providing payment for your custom invoice, your writer will request your current Resume and any other information regarding your job search. Then, they will review your documents, research your prospective company, and ask you for any additional information as needed to ensure completeness. If you do not have a current Resume, that is not a problem either as your writer can send you a simple outline of the type of information that would be needed to proceed (i.e. dates, titles, employer names, basic descriptions of roles, etc).
What Format Will My Resume Be Delivered In?
Your Resume and application documents will be delivered to you according to your specified delivery time, in PDF and Word formats, via email. Once you confirm that your documents require no further revisions and you are completely satisfied, you will be sent a final copy of your documents: a PDF file, which you can use right away to apply, and a Word file, which you can use to edit yourself into the future.
How Long Should My Resume And Cover Letter Be?
With Resumes today, the more concise, clear, and succinct, the better. An IDEAL length is between 1-2 pages, however, this of course varies with each person. Resumes beyond 3 pages are often detrimental to application success (with some limited exceptions/ industry requirements). Our Resume Writing Service is flat-fee, so there are no charges based on how long your new document ends up being. Remember: it is much more challenging to write a good, short document as opposed to a long, winding novel!
For Cover Letters, a 1-page cover letter is the standard, however, if you require a longer cover letter, we can certainly accommodate that (an additional fee per page applies). Sometimes, longer letters are required when a number of qualifications are outlined, or when specific questions are asked and required to be answered in a letter. Your writer will review your posting and discuss any length requirements with you for documents estimated to need to be longer than the standard 1 page Cover Letter, and you will always have the final say on length (any additional pages/ charges require your approval first--we don't like hidden or surprise fees!). Longer cover letters are often required by Federal Service applications and other applications requesting answers to a series of job-specific, screening, or competency questions. Please review your job posting (if you have one) to determine whether there are several specific questions that need to be answered as part of your application, or whether it is a more general posting requiring only a Resume and general Cover Letter, or, you can send it in to us to review and provide our feedback on first.
Do I Need To Include References?
The standard today is NOT to feature references on professional Resumes, for a few reasons: 1) out of privacy concerns (the personal contact information of referees is being shared/ stored by a 3rd party) , 2) out of the need to update/ change that regularly, and 3) as it takes up precious “real estate” space on a Resume. It is also redundant to write “references available upon request,” since it is assumed that if someone asks for a reference, a candidate would provide that for consideration.
Our advice is always to have updated references on a second sheet that is printed and ready to hand over in an interview if requested. Be sure to always let the referees know that you will be using them for a SPECIFIC application, and that they may expect a call from that certain employer following an interview.
What Is LinkedIn Optimization?
If you opt for LinkedIn Optimization service, your Resume Writer will manually enter your new Resume content into your existing LinkedIn or Indeed profile (which has to be done box by box, one entry at a time---it is not possible to “upload” a whole document to LinkedIn to be transposed). Your writer will structure this content directly on LinkedIn to highlight the right keywords and skills that will result in your profile ranking higher in searches done by recruiters and HR personnel. By ranking higher in LinkedIn searches, you are giving yourself a better chance to be seen by hiring managers that are looking for your exact qualifications and skills. Your writer will also optimize the profile by completing other tasks to fully maximize the potential of your profile.
What If I Don’t Have A Resume?
If you don’t have a Resume, your writer will send you a brief outline of the type of information that is required: things like dates, titles, employer names, and brief descriptions of your work. You don’t have to worry about the wording or “formatting” things into a formal document---bullet form will do just fine. You can also request to book a scheduled phone consultation to discuss this information.
What If I Don’t Have Job Experience?
If you do not have job experience for your Resume, your writer will ask you about other transferrable skills and achievements, including non-work related engagements, academic achievements, or community roles that can be translated into transferable job skills.
What If I Need Changes Or Revisions Made?
Your Resume Writer will help you with any revisions or changes that you would like to make. When your documents are completed by your writer, you will have up to 60 days to review your documents and request revisions to them at no extra charge. We also stand behind our work by offering a free 30-day post-order completion period to request any revisions for things that may come up in the future after your order is completed.
What Does ‘Unlimited Revisions’ Mean?
We are committed to quality. By producing a fully complete document for the “first draft” (as opposed to a skeleton or outline), the majority of our clients do not request any revisions at all. Sometimes, minor revisions may be needed based on us identifying gaps, or perhaps you may recall something based on our writing that you forgot to provide with your initial information. However, if you don’t like the way a particular sentence was written, or would prefer to alter the order of certain items or the structure of the document, this would also all be covered by our included revisions.
They are truly unlimited: you can request as many as needed, within the up-to 60 day included revision period, from the time you receive your documents. All revisions are performed within 1-2 business days, not counting the day the request is received. Your writer can make any changes you would like, and is happy to discuss changes via phone or email, at no extra charge. A document is only finished when you are 100% satisfied with it!
How Do I Pay For My Order?
Once you email or call to request an order, we will email you a custom invoice that can be paid online. We require payment at the time the order is placed (i.e. before we begin work on your new documents). You will be provided with a receipt for your payment the moment it is made, as well as a second confirmation/ order timeline e-mail from your writer shortly after your payment is processed (or on the next business day if after hours).
What Types Of Payment Are Accepted?
We accept payment by Credit Card payments (VISA, Mastercard, and Apple Pay). We also accept Interac eTransfers from Canadian Banking Institutions. Please send your request by e-mail (using our Contact Page), and an Editor will respond promptly and create a custom digital invoice for your order, which can be quickly, securely, and easily paid on your computer, mobile device, or tablet.
How Long Will It Take To Receive My Files?
Our STANDARD turnaround time is 7-10 Business Days, counted from the day after you place your order and provide payment (i.e. a “clean” day, with work beginning on the next business day). “Business Day” refers to any weekday during normal business hours (i.e. 9:30am- 5:30pm), not including any day recognized as Statutory Holidays.
We also offer Express Service delivery options, which include SAME Business Day, ONE Business Day, or TWO Business Day services for those who require their documents sooner than the STANDARD delivery timeline. Your assigned writer will confirm that your requested turn-around-time can be accommodated before your order is submitted.
You can expect your documents to arrive on or before your guaranteed delivery date, by End of DAY (i.e. 11:59 PM). Please note that the date of payment/ order submission is not included in the delivery turnaround time calculation (work begins on the next business day), nor are delays in receiving client revision request responses.
What Is An Applicant Tracking System (ATS)?
Applicant Tracking Systems (ATS) are software systems that are designed to help companies keep track of, process, and organize their open job postings and hiring processes.
Because almost all of today’s job postings are online, companies that are hiring are often inundated with job applications (particularly post-COVID-19), many of which are not specific to their job at all. When it takes mere seconds to send in your Resume, many people will apply to anything they find, regardless of whether they are qualified for the job. To keep up with this reality, ATS systems are able to do the legwork of scanning every Resume that comes in for a job posting, screening it to see if the applicant is actually qualified, and delivering a vetted list of qualified candidates to the hiring manager based on pre-set parameters.
How does the software know what to look for? Hiring managers are able to set the specifications that the algorithms will look for among the hundreds of Resumes coming in for each open posting. This means that your Resume needs to not only contain they keywords that the ATS is looking for, but it also needs to be formatted correctly so that the ATS can read it. These two conditions will help a Resume to become ATS optimized.
If your Resume is not ATS optimized (if the ATS cannot read your Resume correctly or it does not find the keywords it is looking for) your Resume will not be seen by the decision maker on the other side. Over 90% of initial client Resumes that DocDoctor receives are not ATS optimized, including from clients who have previously hired other “Resume writing services” to write their documents (believing they were receiving ATS optimized documents, when in fact, they were not). If you are unsure, we would be happy to provide a free assessment of your document.
What Is Meant by “ATS Optimization”?
An ATS-optimized Resume is written with keywords that ATS systems look for on specific job postings. By writing the correct content on your Resume, your Resume will land higher on the list of qualified candidates that the system provides to your job posting’s hiring manager.
ATS optimization also includes formatting (perhaps, an even more important aspect that the content itself). ATS software reads Resumes only one way, and if your Resume isn’t formatted correctly for an ATS, your information will appear jumbled and the ATS may not pick up some of your information, and your Resume may not be included in the list of qualified candidates for the hiring manager when it otherwise would have.
What Are Government Screening Questions?
Many federal, provincial, and municipal government job postings will require applicants to answer a sequence of short-answer questions that will directly ask you about your relevant skills, experience, competencies, and/ or technical knowledge required for that position.
Screening questions help government hiring agencies to quickly determine which applicants are qualified for a position, and are often the “main” document used to assess candidates (with Resumes being the secondary or “backup” document). The questions usually operate on a points system, with specific answers awarding higher points than others. If your total score (after answering all of the screening questions) falls below a set number, your application will not be sent to the hiring managers and you will not be considered for the position (i.e. you will be “screened out”).
How Can I See If My Job Posting Requires Screening Questions?
To determine if your job posting requires you to answer screening questions, review the direct posting and the listed requirements for applying. Typically, in the middle of the posting there will be a section entitled ‘Essential Qualifications’ that clearly states that you MUST answer the following experience questions in order to be considered for the job. There is often a second section below that lists a number of other qualification questions and indicates that you should answer any of those questions that apply to you as they may or will also be considered as part of the application.
One important thing to note is that some postings ask only for a Resume, while other postings require a Resume and a Cover Letter. Just because a posting only asks for a Resume does not necessarily mean that you will not have to answer screening questions on the online job application portal where you go to submit your application. Similarly, if a cover letter is asked for, often-times the best practice is to answer those screening questions and qualifications directly within the cover letter itself if the online application portal for that particular posting allows you to upload multiple documents.
The easiest way to know exactly what is required after reading the posting is to log in to the application portal where you will go to submit your information. There, you will clearly see exactly what must be attached, uploaded, and/ or answered in form-field boxes online. If your posting only asks for a Resume and Cover Letter, you will not need to answer screening questions. If you are unsure, you can always send your posting in to us to review, at no charge, to help you understand what may be required.
What Is Your “Government Screening Question Answer Service”?
If you order this service, an experienced senior member of our team will provide you with custom-written answers for your specific screening questions, qualification questions, or competency/ asset assessments, based on the information that you provide. During your application, you will be able to upload these answers into the online application portal, either as a full document or individually into the form-fields.
How Many Screening Question Answers Are Included in 1 Page of Writing?
Each page of custom-tailored answers for federal government screening questions includes 3-4 questions (depending on the length of answer required). Additional pages needed beyond the included 1st page are available at an additional charge per page requested or needed.
Each question should always have at least one clear example to qualify your answer, however sometimes it is more appropriate to have two or more examples, written in the specific format required by the particular level of government application. A quote regarding the estimated length that you will need will be discussed with your writer ahead of placing an order for the Screening Question Answer service.
What Format Will Screening Questions Be In?
We prepare screening question answers in WORD format and perform all necessary revisions in that same format. We deliver completed answers in Word format. So, all you have to do is copy and paste the ready-to-go content into the online application portal’s form fields.
Rapid delivery available for small projects and requests
Professional grammar, spelling, and formatting
Documents tailored to your exact specifications
We'll make any changes or updates you need while creating your document
If you're not satisfied, we'll make it right, or you get a full refund
Benefit from your editor having been a professional hiring manager in the past
Please use the contact button below to be taken to our Contact Page, where you can e-mail or call us directly for questions about any of our professional writing services.
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